Patient Survey results 2019
Thursday, 19 December, 2019

You filled in our forms and e-mailed your responses, and now, your results are available

Your three main concerns for our clinic are:

1.  Everything ran on time
2.  I am able to see a doctor quickly when I need to
3.  It is easy to make an appointment for a day and time that suits me

Please rest assured we are endeavouring to help fix these issues.  We do try our best to phone ahead to our patients if their doctor is running behind schedule. Patients themselves are also encouraged to call to see how their G.P. is running.  Please keep in mind that urgent appointments will take priority over standard appointments and this may cause your doctor to run behind time.

Most of you will know we do keep 'Sick on the Day' spots for people who are ill - vomiting, diahorrea, influenza.  These spots are not used for routine appointments such as scripts and referrals.  Please make sure when booking that you book for sufficient time to discuss all of your concerns, this small measure will help keep the day's appointments running smoothly and allow your fellow patients to be seen on time as well.

As always, if you have any feedback, you are welcome to fill in a patient feedback form, located in the Download Forms section of this website.  You can also obtain a copy of this form directly from reception staff.

Your three highest performing items are:

1.  The practice is clean and tidy
2.  The clinical team respected me
3.  The clinical team were caring and concerned about me as a person

We were partcularly happy that you feel respected and cared for  by the clinical team and thank you for acknowledging the practice is clean and tidy - something that can be quite hard to maintain in a high-traffic area.

If you have any further questions about our patient feedback results, please call reception on: 3399 4685 

And finally, a big Thank You to everyone who helped by making an effort to complete a survey, your feedback is very much appreciated.

Opening Hours

Monday 7.00am - 9.00pm
Tuesday 7.00am - 9.00pm
Wednesday 7.00am - 9.00pm
Thursday 7.00am - 9.00pm
Friday 7.00am - 5.00pm
Saturday 8.00am - 11.30am
Sunday 9.00am - 1.00pm

Phones open 7.00am Weekdays, 7.30am Saturdays, and 8.30am on Sundays - IF YOU HAVE ANY SYMPTOMS OF COVID-19, PLEASE PHONE US DIRECTLY. DO NOT PRESENT IN PERSON TO RECEPTION.

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