Patient Survey results
You filled in our forms and e-mailed your responses, and now, your results are available
Your three main concerns for our clinic are:
1. Everything ran on time
2. I am able to see a doctor quickly when I need to
3. It is easy to make an appointment for a day and time that suits me
Please rest assured we are endeavouring to help fix these issues. We do try our best to phone ahead to our patients if their doctor is running behind schedule. Patients themselves are also encouraged to call to see how their G.P. is running. Please keep in mind that urgent appointments will take priority over standard appointments and this may cause your doctor to run behind time.
Most of you will know we do keep 'Sick on the Day' spots for people who are ill - vomiting, diahorrea, influenza. These spots are not used for routine appointments such as scripts and referrals. Please make sure when booking that you book for sufficient time to discuss all of your concerns, this small measure will help keep the day's appointments running smoothly and allow your fellow patients to be seen on time as well.
As always, if you have any feedback, you are welcome to fill in a patient feedback form, located in the Download Forms section of this website. You can also obtain a copy of this form directly from reception staff.
Your three highest performing items are:
1. The practice is clean and tidy
2. The clinical team respected me
3. The clinical team were caring and concerned about me as a person
We were partcularly happy that you feel respected and cared for by the clinical team and thank you for acknowledging the practice is clean and tidy - something that can be quite hard to maintain in a high-traffic area.
If you have any further questions about our patient feedback results, please call reception on: 3399 4685
And finally, a big Thank You to everyone who helped by making an effort to complete a survey, your feedback is very much appreciated.
See this month's newsletter to learn how to reduce your risk of getting osteoporosis and do an online bone health assessment.
Flu season is upon us! Check out our newsletter to learn how to reduce your chance of catching it this year.
Do you have concerns about your hearing? See our February newsletter to try an online hearing test.
Are you in the healthy weight range? Your BMI is one way to find out. See our January newsletter for more.
Do you have a resolution this year? If you are wanting to cease smoking, drinking or just want assistance in maintaining a healthy lifestyle, then help is at hand!
Do you feel embarrassed talking about your sexual health? See our December newsletter to learn why a sexual health check by your GP on regular basis is recommended.
Is it time for a skin check? We recommend check-ups annually once you are over 30 and even earlier if you have a strong family history of skin cancer. See our November newsletter for more.
Prostate Cancer Awareness Month is a good time to consider if you, your partner or someone in your family may be at risk and to organise a check-up. See our October newsletter for more.
Cardiovascular disease takes five lives every hour - but the good news is there are things you can do to reduce your risk of getting it. See our latest newsletter for more.
Attention new mums: see this month's newsletter for the schedule of recommended health checks for babies plus details of our new information sessions for fist-time parents.
| Monday | 7.00am - 9.00pm |
| Tuesday | 7.00am - 9.00pm |
| Wednesday | 7.00am - 9.00pm |
| Thursday | 7.00am - 9.00pm |
| Friday | 7.00am - 5.00pm |
| Saturday | 8.00am - 11.30am |
| Sunday | 9.00am - 1.00pm |
Phones open 7.00am Weekdays, 7.30am Saturdays, and 8.30am on Sundays
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