Emergencies will always be given priority and reception will attempt to contact you or update you on the progress of your scheduled appointment.
Failing to attend for a scheduled appointment may result in a fee being charged. Please notify the clinic at least an hour prior to your scheduled appointment time if you are unable to attend so that the time may be allocated to another patient.
Drugs of dependence
Drugs of dependence (including Endone, Oxycontin, Morphine, Codeine and Benzodiazepines) will not be prescribed at your first appointment or by request over the phone, without a proper assessment or over the long term. Safer and better options are preferred.
Prescriptions, referrals and medical certificates
Will not be issued without a consultation. Please discuss this with the doctor if you have any concerns. A fee will be charged for all prescriptions or referrals that are issued outside of a consultation and these are in case of emergency only - not routinely.
Privacy and your rights
MGPC is committed to maintaining the confidentiality and security of your personal health information at all times and ensuring that this information is only available to authorized members of staff.
Constructive criticism is welcome at this practice. From time to time, patients will be invited to complete a questionnaire on their views of the practice and how it may be improved. If at any time you are unhappy with the service provided, please speak to the Practice Manager or alternatively please fill out the Feedback form from the Download Forms tab. MGPC will then endeavour to get back to you as soon as possible.
If you feel that you need to take any matters further or wish to discuss your complaint with an external party, there are several options including the Office of the Health Ombudsman on: 13 36 46, located at 400 George Street, Brisbane City QLD 4000 and website: https://www.oho.qld.gov.au/
This practice tries to keep interruptions to every patients consultation to a minimum. You can assist by noting the following:
1. Please state if it is an emergency
2. Please state if the doctor has asked you to call them back, regarding results or to check on your condition.
(The doctor will attempt to call you at their earliest opportunity)
3. There will be no over-the-phone consultations unless related to COVID-19
If the GP is with a patient, a message will be taken and reception will advise you when it is likely that the GP will be able to return your call.
You are welcome to email this practice or use the General enquiries form should you have an enquiry, however information regarding your health care cannot be conducted via these methods.
This practice prefers not to send confidential information via electronic means as there is a higher risk of your confidential record being compromised as it is not encrypted.
Please phone the practice if you have something urgent to discuss with the GP, as they may not be able to get to your email on the same day.
Getting the results of a test or procedure
Please phone for your results between the hours of 1.00pm and 5.00pm. Only the patient aged 14 or over can ring for their results, not another family member or friend, unless verbal or written permission from the patient is given prior. For patients under the age of 14, the results are given to their primary carer. Reception is directed by the doctor to notify you of their comment on the results. Your results remain confidential. Any urgent recalls will be notified by the doctor or reception, under the doctor's direction. Please make sure you check the status of your results. It is often necessary for patients to have follow-up appointments to discuss results and to implement further action required for your health care.
You may be issued with a reminder notice from time to time of preventative health services appropriate to your care. The GP will seek your permission to be included on this reminder system. If you do not wish to be a part of this system, please advise the GP or let reception know.
This practice now has the facility to advise you of health reminders and non-urgent recall appointments by SMS. Please speak to reception for more information. Your details remain fully confidential and you will not receive any marketing or promotional material.
Please advise reception if you prefer to not be notified by SMS.
MGPC has a no smoking policy and thanks patients for consuming all drinks and food outside the practice, to keep up with health standards.
Lost Property is not the responsibility of the practice.
Please note, if coming for a dressing or procedure, you may be charged for a dressing or consumables pack. This is to cover the cost for the practice to purchase the dressings/consumable packs.
|Monday||8.00am - 6.00pm|
|Tuesday||8.00am - 6.00pm|
|Wednesday||8.00am - 6.00pm|
|Thursday||8.00am - 6.00pm|
|Friday||8.00am - 6.00pm|
|Saturday||8.00am - 4:00pm|
|Sunday||9.00am - 1.00pm.|
Phones open 7:45am Weekdays. PUBLIC HOLIDAYS: Closed. IF YOU HAVE ANY SYMPTOMS OF COVID-19, PLEASE PHONE THE CLINIC. DO NOT PRESENT DIRECTLY TO RECEPTION.